Technical Support Specialist | Virtual Admin |Video Editor

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

April 18th, 2024 (14 days ago)

Member Since

June 21st, 2017

Profile Description

I have been in the Call Center or BPO industry for more than 15 years as Service Desk / Tier 2 Technical Support and now I fully understand the importance of great communication. I can provide e-mail, chat, ticket, and phone support. My willingness to learn never fails me to move forward. My objective is to be able to use my online skills such as excellent English communication skills both written and verbal, web research skills and data entry skills, and strong Customer Service, Sales, and Technical Support background/training to help OnlineJobs Employers to achieve or even exceed their Upgrade to see actual info is important to me that my employers are pleased and extremely satisfied with the results of each project.

I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers and provide support for various data entry and encoding projects also as a virtual admin assistant,  I'm primarily looking for long-term projects.
I possess the following skills listed below which I am more than positive you can benefit from:
Knowledgeable in:

Data EntryEmail & Chat Support
Word Press
Connectwise Ticket Management
Remedy Ticketing Tools
Zendesk
VOREX / Autotask Ticketing
ETMS Ticketing
Technical Support / Troubleshooting Network Connection and Software
Customer Service
Office 365 Admin Center
Active Directory Azure
Web Page Design
Adobe Photoshop
Video Editing
Remote Desktop application

I recently worked as a Virtual Assistant for an IT company for 3 years. My tasks include creating tickets from inbound calls or email requests. Exporting data from CRM via Excel and generating reports. Troubleshooting basic hardware and software issues. Creating report templates using JSON in Ekahau Wireless Survey. Drawing areas in maps in Ekahau Wireless Survey. Generating Ekahau Wireless Survey reports. I am also keen on learning new tasks whether using the company's training materials or doing research.    

I also work with printer and network-related issues including service desk support, and my goal is to provide a quality type of work and approach my clients in a friendly manner to build a good relationship with them not as a business partner but as a friend work with any of their IT related issues.