Medical Virtual Assistant | Intake Specialist | Scheduling Coordinator

Coordinated intake and scheduling for diagnostic imaging, physical therapy, DME, and home health services for workers’ compensation cases.

Provided remote support for patient intake, scheduling, insurance verification, prior authorization, and care coordination.

Knowledgeable in medical insurance plans, workers’ compensation coverage, and benefits verification, assisting patients and providers with understanding coverage and supporting claim approvals.

Maintained accurate documentation in multiple internal systems and ensured confidential handling of PHI.

Assisted with prior authorization requests for imaging, physical therapy, DME, and home health services.

Verified patient insurance eligibility and coverage details to support authorization and claims processing.

Handled high-volume inbound/outbound calls efficiently while maintaining performance targets.

Ensures accurate documentation, scheduling, and verification to prevent errors in patient care workflows.

Responded to patient questions via phone, email, or virtual platforms with clarity and empathy.

Accurately recorded patient data in EMR/EHR systems, documenting referrals, prior authorizations, and appointments while maintaining HIPAA compliance and minimizing errors.

Skilled in Google Workspace and Microsoft Office for administrative and coordination tasks.

Collaborated with providers, case managers, adjusters, and TPAs to track patient cases and resolve scheduling conflicts.

Experienced with Polaris, Phoenix, Compass, and CSRD to record and manage patient case data.

Collaborated closely with providers, case managers, adjusters, and TPAs to coordinate patient intake, scheduling, and referrals, ensuring smooth workflow and timely care.

Trained and experienced in handling confidential patient information, ensuring compliance with HIPAA regulations.