Ana

Virtual Assistant | Customer Support

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Overview

Looking for any work (8 hours/day)

at $3.31/hour ($640.00/month)

Bachelor's degree

Last Active

July 24th, 2026 (today)

Member Since

February 24th, 2026

Profile Description

I am a dedicated customer service professional with over four years of experience in hospitality and BPO industry. I worked for one year as a Telephone Operator in a five-star hotel, 10 months as a Chat Support Agent in a BPO company, and two and a half years as a Front Office Associate in a five-star resort hotel.My background has strengthened my communication skills across phone, chat, and email channels. I am experienced in handling high-volume inquiries, resolving customer concerns efficiently, managing reservations, and delivering exceptional service in fast-paced environments. I am highly organized, detail-oriented, and committed to providing a positive customer experience while meeting performance targets.

Top Skills

Professional Services » Management Services » Administrative Management

Experience: 2 - 5 years

Customer Support » Chat Support

Experience: 6 months - 1 year

I worked for 10 months as a Retail Chat Support Agent, assisting customers with product inquiries, order tracking, returns, and general concerns through live chat. I handled multiple chats simultaneously while maintaining quality service and meeting KPIs such as response time and customer satisfaction. This experience strengthened my communication, problem-solving, and multitasking skills in a fast-paced retail environment.

Other Skills

Customer Support » Sales Support » Hotel Booking

Experience: 2 - 5 years

I worked in a 5-star resort hotel as a telephone operator and a Front Office Agent which I also book rooms and restaurant.

Basic Information

Age: 28

Gender: Female

Website: Sign Up with Pro Account to View

Address: Calubian, Leyte

Tests Taken: DISC
Dominance: 22%
Influence: 9%
Steadiness: 46%
Compliance: 23%: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

“It definitely helped transform my business and take a significant load off for me.”