Admin Assistant VA

As a Sales Coordinator Staff at Green Era Biotech Corporation, I provided email support by responding to customer inquiries, coordinating with sales representatives, and addressing concerns regarding products, orders, and account matters. I ensured timely and professional communication, maintained organized email records, and followed up on requests to support smooth sales operations and client satisfaction.

Strong data entry skills developed through your experience in AI quality assurance, customer support, and administrative roles. As AI Trainer/MQA/AQA position, I accurately reviewed task outputs, documented performance findings, created tickets through Linear, and prepared daily anomaly reports for R&D, all of which required precise data recording and verification.

With over four years of hands-on customer support experience in fast-paced BPO environments. At Concentrix Philippines, I specialized in troubleshooting satellite TV technical issues such as missing channels, signal interruptions, audio problems, and system errors. I also handled billing concerns, processed credits, and assisted customers with account setup for self-service platforms.

Transcribed legal depositions and Air Traffic Control (ATC) communications with high accuracy and strict adherence to formatting guidelines. Ensured proper terminology usage, speaker identification, and confidentiality while meeting tight deadlines. Demonstrated strong listening skills, attention to detail, and consistency in producing verbatim transcripts.