- Over 10 years of experience supporting US?based clients in real estate, healthcare documentation, and customer support.
- Skilled in CRM management, lead follow?ups, appointment setting, calendar and inbox organization, and HIPAA?compliant record handling.
- Experienced in managing high?volume workflows, nurturing leads through calls, SMS, and
Experience: 5 - 10 years
Handled escalation cases for US‑based OEM and ISP accounts, resolving complex technical and customer service issues.
Experience: 2 - 5 years
Has an average 65+ WPM with 95%+ Accuracy.
Experience: 2 - 5 years
- Prepared healthcare documentation, verified insurance coverage, and ensured HIPAA compliance.
- Entered and updated client information to keep records accurate and organized. - Tracked communications, appointments, and follow‑ups for continuity. - Generated reports to monitor leads, sales, and workflow progress. - Ensured data security and compliance while maintaining efficient documentation
- Entered, updated, and maintained patient records in Oracle EHR systems with accuracy and compliance. - Verified medical documentation and ensured HIPAA standards were followed. - Coordinated with physicians, insurance providers, and patients to keep records complete and up to date. - Generated reports and tracked patient data for continuity of care and compliance audits.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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