Manage OTA (Online Travel Agency) / Virtual Assistant/ Customer Service Representa

Oversaw customer account inquires, accurately providing information to resolve service complaints and guarantee customer satisfaction. Providing knowledge, resources and information. Use communications and influencing skills to serve customers and members by phone

As a Virtual assistant, we send Jotform to our guests to complete their online contract

Working as a VA, and an admin assistant, we make sure to update the necessary documents from the guests. Address customers concerns accurately and timely.

Manage OTA (Online Travel Agency) messages and email communications, ensuring timely and professional responses to booking inquiries and requests. Collaboration with other departments, such as operations and property management, it is essential for a Bookings Team to ensure seamless guest experiences. Responsible for coordinating booking requests, ensuring accurate information and providing excellent customer service. Effective communication with guests, addressing their enquires, providing assistance, and resolving any issues or concerns may arrise.

Show comprehensive knowledge of products and services and their advantages through continuous self-improvement and following quality standards.

Met schedule using excellent planning and coordination skills. Operated equipment to exceed production targets. Achieved service time and quality targets. Optimized team training and staff development