Operations & Customer Support Specialist | Logistics Coordinator | Admin Assista

Extensive experience in end-to-end logistics operations, including procurement coordination, transportation management, warehousing, inventory control, and distribution planning. Proven ability to optimize supply chain processes to reduce costs, improve delivery timelines, and enhance service quality.

Highly skilled in delivering exceptional customer experiences through effective communication, problem-solving, and relationship management. Experienced in handling inquiries, resolving complaints, and ensuring customer satisfaction across multiple communication channels including phone, email, and live chat.

Over 11 years of hands-on experience leveraging Google Workspace to drive productivity, collaboration, and operational efficiency. Advanced expertise in Gmail, Google Drive, Google Docs, Google Sheets, Google Slides, Google Meet, and Google Forms.

Proven expertise in identifying, attracting, and converting high-quality prospects to support business growth and revenue targets. Experienced in developing and executing multi-channel lead generation strategies aligned with sales and marketing objectives.

Extensive experience in preparing, analyzing, and presenting accurate financial reports to support strategic decision-making and regulatory compliance. Skilled in compiling monthly, quarterly, and annual financial statements in accordance with applicable accounting standards and organizational policies.

Experienced in leading and optimizing end-to-end operational processes to improve efficiency, quality, and overall business performance. Skilled in planning, coordinating, and supervising production and service operations while ensuring alignment with organizational goals and customer expectations.