Versatile BPO professional with over 1 year of comprehensive experience across inbound support, outbound, and live chat operations. Proven ability to seamlessly transition between high-volume inbound inquiries, proactive outbound campaigns, and real-time text-based customer engagement. Adept at managing complex customer scenarios in fast-paced environments while maintaining top-tier quality metrics (CSAT, AHT, and Conversion Rates). Combines strong communication skills with a unique background in multimedia arts to deliver clear, visually engaging solutions for clients.
Experience: 1 - 2 years
Experienced in managing high-volume inbound and outbound calls and live chat support, adept at multitasking while maintaining exceptional customer service and satisfaction.
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 6 months - 1 year
Proficient in live chat support and adept at managing multiple customer conversations simultaneously with accuracy and efficiency.
Experience: Less than 6 months
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