Account Receivables, Billing Specialist, and Sales Support

• Handled 100–200+ outbound calls daily across EST time zones, consistently achieving 30–40+ lead collections and right-party contacts. • Exceeded same-day collection goals with $200+ down payments and secured monthly payment arrangements totaling $30,000-$50,000+. • Maintained 90–100% compliance in call quality and schedule adherence, ensuring regulatory and state law standards. • Collaborated with leaders and team members to develop empathy- and urgency-driven scripts, improving same-day payments by 80%+ on a quarterly basis.

• Managed up to 4+ concurrent live chats per hour, addressing 8+ skill areas including billing, technical support, sales, and complaints, while consistently meeting daily CSAT targets. • Increased sales through upselling and cross-selling, driving growth from 5+ to 10–20+ sales daily by leveraging urgency technique scripts and rapport building. • Spearheaded a community team of 20+ agents as Subject Matter Expert, maintaining 100% CSAT, achieving 50+ sales targets, and resolving or escalating complex complaints. • Recognized as a top performer across 5+ community teams; awarded highest individual sales in February 2024 with 50+ new contracts and 25+ renewals.

• Managed up to 4+ concurrent live chats per hour, addressing 8+ skill areas including billing, technical support, sales, and complaints, while consistently meeting daily CSAT targets. • Increased sales through upselling and cross-selling, driving growth from 5+ to 10–20+ sales daily by leveraging urgency technique scripts and rapport building. • Spearheaded a community team of 20+ agents as Subject Matter Expert, maintaining 100% CSAT, achieving 50+ sales targets, and resolving or escalating complex complaints. • Recognized as a top performer across 5+ community teams; awarded highest individual sales in February 2024 with 50+ new contracts and 25+ renewals.