Customer Service Associate

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

May 9th, 2024 (23 days ago)

Member Since

June 17th, 2017

Profile Description

June 2020 – August 2021 CUSTOMER SERVICE ASSOCIATE,
BOXRAW LTD.

• Email management, organization, and
communication via the company's database.
• Answers emails to assist guide and educate
customers about anything associated with the company's products.
• Coordinate with couriers to ensure that
customers receive their deliveries on time
• Handled returned products and processed
replacements or refunds.
• Manages customer account information
through the company's databases.
• Detailed analysis of bills and
interpretation.
• Processes payments, refunds, and promo
discounts using the company's payment processor.
• Data entry and data management.
• Handled administrative requests and queries
from senior managers and update them with additional information daily.
• Handled additional general tasks.
 
March 2019 – March 2020 SALES PHONE AGENT, CANDY FOR
CAUSE – SHERIDAN SYSTEMS
• Email management, organization, and
communication via the company's database.
• Answers Inbound calls to assist guide and
educate customers about anything associated with the company's products.
• Encourages self-sufficiency by assisting
members in navigating company websites.
• Take ownership of each call to build
rapport by providing resolutions on behalf of the member in real-time.
• Performed outbound calls to provide faster
resolution to customers.
• Manages customer account information
through the company's databases.
• Detailed analysis of bills and
interpretation.
• Research updates and manages data via the
company's databases.
• Data entry and data management.
 
September 2017 - February 2019 CUSTOMER
SERVICE REPRESENTATIVE, FLAT PLANET, INC.
• Handled GPS navigation system to track
customers' orders using the company's program.
• Provide excellent customer service by
responding to customer interactions via the telephone, email, or Internet in a professional,
courteous, and accurate manner while recording a brief overview of
communication.
• Detailed computation of deliveries and
differences between estimated shipping and actual shipping fee.
• Handled administrative requests and queries
from senior managers and update them with additional information daily.
• Assist in the preparation of regularly
scheduled reports.
• Handled internal editing of an e-commerce
website for basic editing of the information that is shown on the website.
• Handled additional general tasks.
 
March 2016 - December 2016 CUSTOMER SUPPORT
AGENT, OPSIFY, INC. 
• Email management, organization, and
communication via the company's database.
• Answers Inbound calls to assist guide and
educate customers about anything associated with the company's products.
• Performed outbound calls to provide faster
resolution to customers.
• Manages customer account information
through the company's databases.
• Detailed analysis of bills and
interpretation.
• Research updates and manages data via the
company's databases.
• Data entry and data management.
• Processes payments, refunds, chargebacks,
and promo discounts using the company's payment processor.
 
August 2012 - May 2015 CUSTOMER SUPPORT
AGENT, EPERFORMAX
• Take ownership of each call to build
rapport by providing resolutions on behalf of the member in real-time.
• Resolves customer inquiries and concerns
with first call resolution; assists with the members' needs regarding billing,
and usage of the website and helps customers with their seller/buyer
interactions.
• Research complex claims issues across
multiple databases and work with support resources to resolve customer issues
in addition to collaborating with other departments to resolve escalated
issues.
• Act as a mediator between buyer and seller
to help get a positive outcome for both parties.
• Analyze bills, invoices, and interpretation
of customers.
• Encourages self-sufficiency by assisting
members in navigating company websites, cell phone applications, and tools.
• Conducted walkthroughs for basic computer,
tablet, and phone troubleshooting.
• General support for new hires, floor
walker/SME (Subject Matter Expert) answers new hires' questions and assists
them in using the company's tools and databases.
 
Utilization of the following software:
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Docs
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Drive
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Sheets/CRM
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Excel
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Word
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PowerPoint
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Outlook
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Adobe Photo and Video Software
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Central