Wiljon

Aspiring Virtual Assistant | Customer Service & Administrative Support | Detail-

mark as hired

Overview

Looking for any work (9 hours/day)

at $3.33/hour ($720.00/month)

High school diploma

Last Active

June 25th, 2026 (yesterday)

Member Since

February 11th, 2026

Profile Description

Results-driven customer service and team support professional with strong experience in telecom BPO operations. Demonstrated expertise in customer interaction management, performance improvement, and service excellence. Proven track record of achieving KPIs, reducing escalations, and improving customer satisfaction through effective problem-solving and communication strategies.

Skilled in billing support, account management, technical troubleshooting coordination, customer retention, and compliance adherence. Recognized for analytical thinking, leadership support capabilities, and the ability to contribute to high-performing, customer-focused teams.

Top Skills

Professional Services » Management Services » Customer Support Management

Experience: 5 - 10 years

Customer Support Management involves overseeing daily support operations to ensure fast response times, high customer satisfaction, and efficient issue resolution. This includes managing support channels (email, chat, tickets), handling escalations, improving workflows, monitoring team performance, and implementing processes that enhance the overall customer experience while maintaining service quality standards.

Other Skills

Basic Information

Age: 31

Gender: Male

Website: Sign Up with Pro Account to View

Address

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”