Angelika

Customer Support Specialist | Billing and Collections Analyst

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Overview

Looking for full-time work (8 hours/day)

at $6.65/hour ($1,280.00/month)

Bachelors degree

Last Active

June 25th, 2026 (today)

Member Since

February 11th, 2026

Profile Description

I am a Billing and Collections Specialist with experience in banking and customer support. I handle billing inquiries, resolve disputes, and manage overdue accounts by negotiating payment arrangements while maintaining professionalism and customer satisfaction.

I have strong experience in phone, email, and chat support, allowing me to communicate clearly and resolve issues efficiently. I am detail-oriented and skilled in CRM systems, data entry, and maintaining accurate records for reporting and tracking.

I am reliable, adaptable, and focused on delivering quality results while helping improve operations and customer experience.

Top Skills

Customer Support » Email Support

Experience: 2 - 5 years

Managed high-volume email inquiries with clear, professional, and timely responses to customer concerns.

Customer Support » Customer Service

Experience: 5 - 10 years

Provided high-quality customer service by resolving inquiries and concerns efficiently across multiple channels.

Accounting » Accounts Receivable » Collection

Experience: 2 - 5 years

Handled overdue accounts by contacting customers, negotiating payment arrangements, and ensuring timely resolution while maintaining professionalism.

Other Skills

Accounting » Accounts Receivable

Experience: 2 - 5 years

Monitored customer accounts, tracked outstanding balances, and followed up on overdue payments to support collections.

Marketing » CRM

Experience: 5 - 10 years

Used CRM and ticketing systems to manage customer interactions, track cases, and maintain accurate records.

Office and Administration » Data Entry

Experience: 5 - 10 years

Accurately entered and updated customer and payment information with strong attention to detail.

Accounting » Accounts Receivable » Billing

Experience: 2 - 5 years

Handled billing inquiries, verified charges, and ensured accurate billing information for customers.

Office and Administration » Microsoft Excel

Experience: 2 - 5 years

Used Excel for basic data tracking, organizing customer information, and supporting simple reports.

Office and Administration » Administrative Support

Experience: 2 - 5 years

Provided administrative assistance including documentation, case tracking, and task coordination.

Office and Administration » Data analysis

Experience: 5 - 10 years

Reviewed customer data and case trends to identify issues and support daily decision-making.

E-Commerce » Order processing

Experience: 2 - 5 years

Handled customer requests and transactions, ensuring accuracy and timely completion.

Office and Administration » Research

Experience: 5 - 10 years

Reviewed customer data and case trends to identify issues and support daily decision-making.

Basic Information

Age: 26

Gender: Female

Website: Sign Up with Pro Account to View

Address: Paete, Laguna

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”