Customer service professional with 2+ years of experience supporting Amazon customers and resolving order, account, and delivery issues. Trained in Amazon product sourcing and research using Keepa and SellerAmp SAS, with skills in data entry, online research, and eCommerce support. Detail-oriented, reliable, and committed to delivering excellent customer experiences while supporting business growth.
Experience: 2 - 5 years
3 year working experience of customer service representative, concession abuse prevention and retail support. managing inquiries via phone, email, and chat, addressing product-related issues, order status, returns, and refunds.
Experience: Less than 6 months
I have experience in Amazon product sourcing for the UK marketplace, where I identify profitable products through manual research, storefront sourcing, and supplier sourcing methods. I use tools such as Keepa, SellerAmp SAS (SAS), Trustpilot, and Grabley to analyze product performance, sales history, competition levels, Buy Box consistency, profit margins, and ROI. My responsibilities include evaluating supplier websites, comparing product prices, checking brand eligibility, and compiling sourcing leads in Google Sheets for further review. Through this experience, I have developed strong analytical, research, and data management skills that help identify profitable opportunities while minimizing sourcing risks.
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