Customer Success & Sales Ops

Overview

Looking for full-time work (8 hours/day)

at $9.72/hour ($1,710.72/month)

Bachelors degree in Business Management

Last Active

April 27th, 2024 (5 days ago)

Member Since

June 15th, 2017

Profile Description

I've got a combined 11+ years of experience in customer support, sales and digital marketing (lead generation, relationship building, and driving engagement that can contribute to sales efforts, sales conversations and conversions, leveraging LinkedIn as a platform for engagement, networking, and brand promotion).

In the customer service space, I have helped companies achieve astronomical levels of customer satisfaction by focusing on retaining customers and reducing churn rates.

Some examples include:
- PROACTIVE PROBLEM SOLVING: customer faces a technical issue. I resolve the issue, offer optimization tips. Impact: enhanced satisfaction and increased likelihood of customer retention.
- EMPATHETIC COMPLAIN RESOLUTION: customer complains about delayed delivery or missing product. I apologize, investigate, offer compensation. Impact: improved loyalty, reduced risk of customer churn.
- EDUCATIONAL ENGAGEMENT: customer unaware of advanced product features. I proactively educate on features, offer ongoing support. Impact: increased product usage, strengthened customer connection, lower churn risk.

In the LinkedIn engagement space, I'm currently helping companies strategically increase visibility, foster meaningful connections, do networking and relationship-building, drive interactions, do brand advocacy and lead generation on the LinkedIn platform.

I am passionate about authentic engagement and stellar customer support. Whether it's expanding your LinkedIn network, enhancing communication channels, or fostering meaningful connections, I'm here for it!

Let's connect and discuss the possibilities! Reach me at Upgrade to see actual info for a quick Zoom call. Excited to connect and make things happen!