Customer Service / Virtual Assistant

6 years experience in customer service, handling chat, email, and phone support. Experienced in resolving issues and being efficient, assisting customers, and delivering excellent customer experiences providing them satisfaction.

Experience as a chat support for 6 years. Skilled in handling up 4 concurrent chat conversations while maintaining response quality, resolving customer concerns efficiently, and ensuring a positive customer experience.

As a telemarketer, my primary responsibility was contacting potential clients and scheduling appointments for insurance representatives. I engaged with prospects over the phone, introduced insurance products and services, answered basic questions, identified interested leads, and coordinated suitable appointment times with licensed agents. I maintained accurate records of client interactions, updated customer information, followed up with potential clients, and ensured appointments were confirmed. This role strengthened my communication skills, customer service abilities, attention to detail, and ability to build rapport with clients while meeting appointment-setting targets.