Here are my professional experiences:
Lead Generator | Cars/Vehicles & Dealerships | (U.S)
•Analyzed MMR vs. retail asking price to identify profitable inventory.
•Extracted VINs, dealer contacts, and specs from U.S. platforms.
•Audited Window Stickers to confirm factory options and MSRP.
•Google Sheet Asking Price, MMR difference and other details
(VIN, Year, Make, Model, Mileage, Exterior Color, Interior Color, Asking Price, Dealer Name, Dealer Contact Number, Window Sticker, Vehicle Link)
Department Head of Appointment Setter | SMS Chat Support | Marriage Coach (U.S)
•Make outbound contact with lead via texts/chat and follow-ups to leads
•Downsell leads to prospects not qualified for high ticket offer.
•Engage prospects in natural, confident SMS conversations to qualify interest and set appointments.
•Enter notes, updates, and follow-up tasks into our CRM.
•Confirm and remind prospects of scheduled calls to maximize show rates.
•Collaborate closely with Program Advisors & CEO to improve lead flow and conversions.
Scheduler | Appointment Setter | Outbound Calls | American Income Life Insurance
•Outbound calls to current life insurance policy holders and schedule them for a policyholder service review with a licensed agent.
•Maintained detailed records of all customer interactions.
•Generated and submitted appointment reports to clients.
Marketing & Real Estate Virtual Assistant | Cold Calling | Realtor (California, USA)
•Conducted cold calls for circle prospecting, targeting Geo Leads and expired listings across the U.S.
•Performed market research and managed poster creation for various social media platforms.
Travel Agency Owner / Manager / Sales Executive | Leonor Ticketing Services | Inbound Calls & Outbound Calls | (Palawan, Philippines)
•Managed domestic and international flight sales, including quotations, price matching, and booking.
•Handled rebooking, baggage requests, and schedule changes.
•Developed promotional offers and marketing materials for social media.
Customer Service Associate | Microsoft Accounts & Billing (U.S. Account) | Inbound Calls & Outbound, Chat Support
•Provided inbound phone and chat support for global clients regarding Microsoft Office installation and billing.
•Managed sensitive financial tasks including charging credit cards, processing refunds, and resolving billing disputes.
•Assisted with technical support, including password resets for Outlook, Gmail, and XBOX accounts.
•Focused on customer retention and upselling services while meeting strict time limits.
Sales and Service Representative 2 | Inbound Calls| Comcast (U.S.)
•Handled inbound calls, billing disputes, refunds, and technical support for cable and phone services.
•Drove revenue through the upselling of product bundles and customer retention strategies.
•Managed credit card transactions and resolved high-level customer complaints.
I am already set and just waiting for you to hire me.
• Working laptop with extra monitor
• High-speed Internet, hard-wired to the router
• Headset with noise cancelling (Jabra UC Voice 150)
• Home-office setup with a quiet location
• Excellent internet and power supply without interruptions
• Backup internet and power supply ready
Experience: 10+ years
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 2 - 5 years
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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