10 Years Experience in Customer Service | eCommerce

Overview

Looking for full-time work (8 hours/day)

at $20.00/hour ($3,520.00/month)

Bachelors degree

Last Active

September 6th, 2023 (234 days ago)

Member Since

June 14th, 2017

Profile Description

Need a dynamic customer service specialist to help your business grow? I got you! 

• Customer Service Representative with 10 years track record
• 6 years Experience in eCommerce
• Top 3% Talent | Certified by Upwork

Let's take your customer service to the next level! 

Platforms I'm proficient In
• Zendesk, Gorgias, Freshdesk, Intercom, Re:amaze
• Shopify, Amazon Seller Central, Walmart, Trainerize
• Meta Business Suite, Agorapulse
• Slack, Zoom, Google Meet
• Click Up, Notion, Asana, Trello, Jira
and more

Customer Service Tasks I Excel At
• Promptly responding to inquiries
• Skillfully handling complaints
• Expertly troubleshooting technical issues
• Efficiently managing orders and customer accounts
• Proactively addressing customer feedback
• Effectively handling chargebacks and claims
• Crafting impactful macros and email templates
• Maintaining up-to-date and accurate FAQs

Why HIRE ME?
• Exceptional English communication skills (verbal and written)
• Previous management experience to ensure smooth operations
• Extensive knowledge of best customer service practices
• Willingness to go above and beyond for customer satisfaction

Sounds like what you need? Send me a message!

PS.This is going to be one of the best decisions you have made in a while *wink*