Healthcare VA - Clinical and Administrative Operations Specialist | Graphic Desi

Provided customer support for healthcare-related services by assisting patients, providers, and insurance partners with inquiries, documentation requests, and follow-up concerns. Handled inbound and outbound communication with clinics, hospitals, and medical offices to ensure timely retrieval of patient records and accurate processing of healthcare documentation. Maintained detailed tracking logs, updated records in internal systems, and ensured compliance with confidentiality and data security standards. Supported smooth daily operations by coordinating with internal teams and external providers while delivering professional, efficient, and patient-focused service.

Provided customer support for medical insurance services by assisting clients, healthcare providers, and internal teams with policy-related inquiries, medical record requests, and claims documentation follow-up. Managed inbound and outbound communication with clinics, hospitals, and provider offices to obtain necessary patient records and support insurance processing requirements. Maintained accurate documentation, updated tracking systems, and ensured secure handling of sensitive medical and insurance information. Helped improve workflow efficiency by coordinating with multiple departments and delivering timely, professional, and detail-oriented support.

Experienced in records retrieval and administrative data processing, with the ability to efficiently locate, verify, and manage both physical and digital documents. Skilled in maintaining organized filing systems, ensuring data accuracy, and handling confidential information with discretion. Capable of processing requests in a timely manner while coordinating with different departments to support operational needs. Proficient in basic database systems and Microsoft Office tools, with strong attention to detail, time management, and organizational skills.