I am a Training Supervisor, Head of Compliance, Team Leader, and Senior Lead Generation Specialist with 7+ years of experience leading high-volume outbound and inbound sales in the U.S. financial services and debt relief sectors. I specialize in building high-performing teams, optimizing lead pipelines, and driving revenue growth while maintaining strict compliance standards.
I have trained and supervised 20–40 agents, implemented structured coaching programs, and improved early-tenure performance. My expertise spans B2C lead generation, sales closing, objection handling, KPI tracking, workflow optimization, and compliance oversight.
Key achievements include:
Reducing new-hire ramp-up time through structured training and nesting support
Enhancing lead quality and conversion via script optimization and agent coaching
Maintaining accurate performance and revenue reporting while minimizing compliance risks
Passionate about team performance, operational excellence, and measurable results, I am seeking senior lead generation, sales operations, or training & compliance leadership roles where I can leverage my skills to maximize pipeline success and revenue growth — fully remote, Philippines-based.
Experience: 5 - 10 years
Supervised 20–40 agents, managing KPIs such as call volume, quality scores, and productivity.
Experience: 5 - 10 years
Improved lead quality and conversion rates via optimized scripts and agent coaching. Minimized compliance risks through QA scorecards, CRM audits, and TCPA adherence. Executed daily call monitoring and quality assurance audits, ensuring TCPA and internal compliance.
Experience: 5 - 10 years
Facilitated training classes for new hires and delivered instructional sessions using Google Slides. Conducted mock calls and assessments to evaluate trainee readiness. Trained, onboarded, and supervised 20–40 outbound sales and lead generation agents. Developed structured training programs, call scripts, compliance disclosures, and onboarding materials.
Experience: 5 - 10 years
Directed outbound lead generation, performing B2C lead qualification, objection handling, and sales closing for U.S.-based clients while maintaining accurate records.
Experience: 5 - 10 years
Directed outbound B2C lead generation initiatives for U.S.-based clients. Directed outbound lead generation, performing B2C lead qualification, objection handling, and sales closing for U.S.-based clients while maintaining accurate records.
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