Data Entry, Customer Service, Billing and Email Support

As a graduate of Computer Secretarial, I possess high accuracy in data management and record-keeping. I am expert in handling sensitive client information while maintaining strict privacy standards and data integrity

With over 20 years of experience in the BPO industry, I specialize in high-volume inbound support. I spent 4 years with JP Morgan Chase handling sensitive banking inquiries and 3+ years with Telus International managing financial credit accounts.

​I have 4 years of dedicated experience as a Billing Specialist/Capturist for a utility billing account. My role involved navigating various provider websites to retrieve, verify, and upload accurate billing data into secure payment folders.

I provide professional and concise email support, ensuring all customer inquiries are addressed with high accuracy and a quick turnaround time. My experience includes managing complex billing disputes, account updates, and financial inquiries while maintaining a professional tone and adhering to strict data privacy protocols. I am proficient in using CRM tools to document interactions and follow up on pending cases until resolution

Promoted to a leadership role within my first year to support the Cort Medical account. I assisted in monitoring call quality and ensuring team compliance with healthcare standards. This role sharpened my eye for detail and my ability to maintain high-performance metrics under pressure.