Technical Writer/Customer Success/Intercom Expert 

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

April 27th, 2024 (14 days ago)

Member Since

June 12th, 2017

Profile Description

Studies show that customer service is the core of how you make money in the SaaS industry.
This is because keeping existing customers is more important than gaining new customers, and the companies that keep customers longer are the ones that succeed.
At this point, one of the key factors in increasing customer service value is creating a knowledge base to help your confused Upgrade to see actual info today’s fast-paced environment, the majority of consumers simply can’t stand waiting to be helped. When they want answers, they want them immediately.
Having an organized and user-friendly knowledge base essentially allows customers to look into the information they're looking for on their own terms. Reduction in wait time can lead to an increase in customer satisfaction and will improve customer Upgrade to see actual infose in point?
Satisfied customers drive business growth, reduce customer churn and maximize revenue.
If these are the things you wanted to achieve for your SaaS company, then it's time for us to talk!
Feel free to send me a message.
Thanks for taking the time to read my profile and I hope we can get started working on a project soon.