Sherlymie

Virtual Assistant — Admin, CX & Operations Support

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Overview

Looking for full-time work (8 hours/day)

at $5.65/hour ($1,088.00/month)

Bachelors degree

Last Active

June 24th, 2026 (yesterday)

Member Since

January 30th, 2026

Profile Description

Hi, I'm Sherlymie—and I've been working remotely for 10+ years without a single day of micromanagement needed.

But I didn't start there.

I started as a data encoder at a supermarket, generating management reports with 99%+ accuracy because I learned early that one wrong number has real consequences. From there, I moved into a US-based BPO handling health and wellness customers, where I built the discipline of high-volume support: 92–96% QA scores, strong first-call resolution, and zero shortcuts.

Then I spent a decade as the sole remote customer experience and compliance specialist for a Canada-based prescription eyewear e-commerce brand.

Every order that went to the lab passed through my prescription review first. Every return that came back without documentation got properly authorized before anything moved. Every customer concern was logged, resolved, and closed cleanly.

I handled 40–70 tickets daily, verified 100+ prescriptions per week, and kept a 95%+ CSAT for 10 straight years. I built SOPs. I wrote lab instructions. I maintained CRM records that anyone on the team could pick up without calling me.

I'm reliable and self-directed, and I take documentation seriously because I know what happens when you don't.

If you need someone who owns their work completely, I'm available now and open to full-time or part-time remote roles.

Top Skills

Customer Support » Sales Support » Account Retention

Experience: 10+ years

I focus on keeping customers from leaving by understanding their concerns, offering the right solutions, and turning negative experiences into reasons to stay—balancing empathy with practical resolutions that protect both the customer relationship and the business.

Office and Administration » Team Collaboration

Experience: 10+ years

Collaborates effectively with cross-functional teams to coordinate orders, resolve issues, and ensure smooth eCommerce operations.

E-Commerce » Order processing » Order Fulfillment

Experience: 10+ years

Experienced in managing end-to-end order processing and fulfillment, ensuring accuracy, efficiency, and timely delivery to enhance customer satisfaction.

Other Skills

E-Commerce » Inventory Management

Experience: 10+ years

Experienced in managing product inventory, monitoring stock levels, coordinating with vendors, and ensuring accurate product availability in online stores.

Office and Administration » Data Management

Experience: 10+ years

Organizing and maintaining prescription and order data with high attention to detail and accuracy.

Marketing » Sales » Order Management

Experience: 10+ years

I handle the full order lifecycle—from validation to fulfillment—ensuring accuracy, proper documentation, and smooth coordination with production or vendors.

Customer Support » Customer Relationship Management

Experience: 10+ years

Experienced in managing customer relationships by addressing inquiries, resolving issues efficiently, and ensuring a positive and consistent support experience.

Customer Support » Helpdesk Support

Experience: 10+ years

Skilled in providing timely and effective helpdesk support, resolving customer inquiries, and ensuring a positive online shopping experience.

Basic Information

Age: 32

Gender: Female

Website: Sign Up with Pro Account to View

Address: Davao, Davao

Tests Taken: IQ
Score: 99: DISC
Dominance: 14%
Influence: 17%
Steadiness: 38%
Compliance: 31%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“It definitely helped transform my business and take a significant load off for me.”