I have 2 years of experience assisting customers in real-time through live chat. My goal is always to solve the problem quickly while keeping the conversation clear, helpful, and friendly. I am naturally tech-savvy, which helps me understand system issues fast and guide users through step-by-step solutions without confusing them with jargon.

Built a secure internal site using Google Sites for credential storage and controlled access, organizing sensitive information for easy and authorized retrieval by the team.

Developed and maintained internal automation tools using Google Apps Script integrated with Google Sheets, Forms, and custom HTML/CSS/JavaScript frontends. Built workflows for data validation, CRUD operations, reporting, and system logic to support HR, attendance, payroll, and operational processes. Experienced in debugging, optimizing scripts, and translating business requirements into functional internal tools.

I have 2 years of experience managing high-volume phone queues. My daily focus is on providing efficient support, hitting performance targets, and maintaining high customer satisfaction scores. I am great at multitasking, accurately documenting call notes in real-time, and finding quick solutions to ensure first-call resolution.