Monica

Insurance VA, Real Estate VA, Telemarketer, Customer Service

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Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

April 10th, 2024 (6 days ago)

Member Since

June 12th, 2017

Profile Description

I started working back in 2011 as a customer service representative in the BPO industry. I have handled online shopping and financials accounts. I've been with the industry for 6 years. I can say that working as a customer several, I've gain a lot of knowledge and attitude towards Upgrade to see actual info was never easy to help out an irate clients nor satisfy a dissatisfied customer. Having a very long patience is necessary for you to be able to help and also understanding their frustration. A good way to do that is a good communication, how you speak, how you talk and how you explain Upgrade to see actual info all matters on how you will be able to resolve a certain issue.
Started working from home in 2016. My first job was an ESL tutor. I teach English to Japanese, Korean and Chinese. I was never satisfied on what I am doing, so I tried applying for different types of job. I applied as an AMAZON VA. I was pretty confident on this because, I worked as an Amazon CSR before and use the same tool - Amazon Seller. I handled his Amazon account and take care of his client. I use to communicate with them via phone and emails. I use to process, cancel, check status, update clients on their order. I also manage his amazon website like putting the list and descriptions of the items he sells. I pretty much enjoy this, since I love online shopping!
I also work as a Digital Support Specialist. This was a contractual job only. This type of job is somehow easy, as you on manage several websites for our clients from restaurants, doctors, clinic, vets, car dealers and more. I response to customers reviews and feedback about their product and services on social media platforms.
Lucky enough, a client from Insurance Industry trusted me enough and hired me. She hired me as an Insurance VA and very patient with me learning. I started from answering phone calls, getting their concerns and try to help them out then later on, task was added on me. I started quoting policy both personal and commercial but was more focus on personal insurances. I use PL rates and IBQ for quoting. AMS 360 is our main CRM. I also create certificates, policy change, follow ups and telemarketing. We use DYL and Zoiper for making inbound and outbound calls.
I also explore the world of Real Estate. My main skill is telemarketing. I call the leads we get from Zillow, Facebook, KVcore and her website. I call clients and set an appointment and turn them into a buyer or seller But my client believe in what I can do. She thought me how to do marketing and posting them on Social Media. I also do CANVA to edit and create beautiful images to post on out social media accounts. I also do the listing in MLS. I also manage her schedules in meeting with the sellers and buyers to see the prospect property.
I can speak and write in English well. I have multi-tasking capabilities. Proven with initiative and ability to work with minimal supervision. I can easily adapt to the environment I am with. I can easily work with diverse group of people.

Top Skills

Real Estate » Appointment Setting

Customer Support

Office and Administration » Travel Planning

Other Skills

Customer Support » Phone Support

Office and Administration » Data Entry

Office and Administration » Email Management

Office and Administration » Personal Assistant

E-Commerce » Inventory Management » Quality Control

Customer Support » Email Support

Customer Support » Technical Support

Customer Support » Social Media Moderation

Customer Support » Forum/Community Moderation

Office and Administration » Transcription

Office and Administration » Microsoft Excel

Basic Information

Age
34
Gender
Female
Website
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Address
Caloocan City, Metro Manila
Tests Taken
DISC
Dominance: 11
Influence: 45
Steadiness: 29
Compliance: 15
English
C2(Advanced/Mastery)
Uploaded ID
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