I’m an operations and executive support professional with 5+ years of experience helping business owners stay organized, streamline workflows, and manage the moving parts behind their businesses and personal lives.
My background started in e-commerce, where I grew from customer service and operations roles into an Operations Manager and Brand Coordinator supporting the growth of multiple brands. I managed day-to-day operations, coordinated projects, supported launches, worked across different teams, and built systems that helped businesses run more efficiently.
Over time, my role expanded beyond business operations into founder and personal support. I currently work with business owners to help manage both their professional and personal priorities. From organizing workflows and maintaining project systems to coordinating travel, appointments, purchases, research, and personal errands.
I build customized Notion dashboards, databases, and workflows to track projects, deadlines, deliverables, and important information, allowing my clients to have better visibility and spend more time focusing on higher-value decisions.
Tools I use regularly:
Notion, Notion Calendar, Google Calendar, Asana, Google Workspace, Shopify, AI tools
Experience: 2 - 5 years
Executed end-to-end product launches, including product setup, PDP optimization, homepage updates, SEO descriptions, navigation structuring, and collection QA checks. Managed theme customizations, app integrations, and built promotional campaigns while supporting email marketing execution. Handled day-to-day store operations, including order processing, fulfillment coordination, and discount setup. Ensured store accuracy, smooth customer experience, and consistent execution across all backend tasks.
Experience: 2 - 5 years
Built and organized workflows, dashboards, and task systems for better team visibility. Created structured setups that were easy to use and scalable as the business grew.
Experience: 1 - 2 years
Planned, organized, and tracked tasks to keep projects on schedule. Coordinated with teams to ensure deadlines and deliverables were met.
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Identified gaps in workflows and improved systems for better efficiency. Streamlined processes to reduce errors and save time.
Experience: 1 - 2 years
Tracked tasks, managed deadlines, and coordinated projects across teams. Kept workflows organized to ensure projects moved forward without delays.
Experience: Less than 6 months
Handled customer inquiries, order issues, and complaints with a solutions-focused approach. Maintained a positive and professional customer experience.
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: Less than 6 months
Edited short-form videos with basic cuts, captions, and transitions. Supported content creation with clean and engaging video outputs.
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 1 - 2 years
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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