I am an administrative and customer support professional with nearly five years of BPO experience, including close to two years supporting U.S. healthcare operations. Throughout my career, I have provided administrative support, customer and patient communication, scheduling, documentation, data entry, record management, insurance-related processes, and coordination while maintaining accuracy, professionalism, and confidentiality.
In my healthcare roles, I supported high-volume workflows by managing 30–40 patient appointments daily, maintaining a 95% QA score, coordinating scheduling, following up on insurance-related requests, and ensuring accurate EMR documentation. I thrive in fast-paced environments where organization, attention to detail, and accountability are essential.
Core Skills
• Administrative & Operations Support
• Appointment Scheduling & Calendar Management
• Customer & Patient Support
• Data Entry & Documentation
• EMR & Records Management
• Insurance Verification & Authorization Follow-ups
•
• Process Coordination & Workflow Management
Tools & Systems
Genesys • Intergy • eCare NEXT • Podium • Provider Flow • Google Workspace • Microsoft Office • Skype
I am recognized for being organized, dependable, detail-oriented, and a fast learner. I quickly adapt to new systems, follow established processes, and take ownership of my work to deliver accurate and reliable results.
I am seeking full-time remote opportunities in healthcare administration, virtual assistance, customer support, operations, scheduling, back-office support, and administrative roles where I can contribute to improving efficiency and providing excellent service.
Experience: 2 - 5 years
I assist patients across multiple channels—phone, email, and SMS—handling both inbound and outbound communications. I approach every interaction with compassion, empathy, and professionalism, ensuring concerns are resolved efficiently. When needed, I go the extra mile to provide appropriate solutions or compensation, building trust and confidence in our services.
Experience: 1 - 2 years
I was trained as a customer service representative and gained strong experience working under pressure, which allowed me to transition smoothly into a healthcare account. I assisted enrollees and members in understanding our health plans, guiding them to select suitable features and coverage. I was also trained as an appointment setter, efficiently scheduling patient bookings in a timely manner through both transactional and conversational interactions.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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