Marl
Real-Time Analyst, WFM | Subject Matter Expert | Technical Support
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $3.11/hour ($600.00/month)
Associates degree
Last Active
July 1st, 2026 (9 days ago)
Member Since
January 25th, 2026
Profile Description
I help businesses stay efficient and on track using real-time data and fast decision-making.
With 7 years of experience in workforce management, analytics, and technical support, I’ve supported high-volume operations where performance and speed matter.
I specialize in real-time monitoring, staffing adjustments, and solving issues before they impact service levels. My technical background also allows me to troubleshoot systems and reduce downtime without constant escalation.
What I can do for your business:
• Real-time monitoring and intraday management
• Workforce analytics and staffing optimization
• Excel reporting (Pivot Tables, Dashboards, basic VBA)
• KPI and service level tracking
• Root cause analysis and process improvement
• Technical support and escalation handling
What I’ve delivered:
• Maintained service levels during volume spikes
• Reduced downtime through proactive issue resolution
• Improved team performance through coaching and insights
• Supported enterprise systems including Xerox environments
Certified Lean Six Sigma Yellow Belt, with continuous upskilling in Excel and automation.
If you need someone who can analyze, act, and improve operations with minimal supervision, I’m ready to help.
Top Skills
Office and Administration » Attention to Detail
Experience: 5 - 10 years
Human Resources » Workforce Management
Experience: 2 - 5 years
2+ years experience managing intraday operations, staffing, and adherence to consistently meet service level targets.
Customer Support » Customer Service » Genesys Cloud
Experience: 2 - 5 years
4+ years of deep experience in troubleshooting hardware, software, and digital workflows with a focus on minimizing downtime.
Other Skills
Office and Administration » Data Analytics
Experience: 2 - 5 years
Advanced use of Pivot Tables, dashboards, and reporting to translate data into actionable insights.
Project Management » Process Improvement
Experience: Less than 6 months
Proactively helping to improve processes by analytically documenting and raising important concerns during my TSR tenure. Amplified technical processes after SME promotion.
Coaching » Training and Development
Experience: Less than 6 months
Conducted training sessions and side-by-side coaching to improve agent performance and resolution rates.
Basic Information
- Age
- 27
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Quezon City, Metro Manila
- Tests Taken
- DISC
- Dominance: 44%
- Influence: 7%
- Steadiness: 22%
- Compliance: 27%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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