Maria

PROPERTY MANAGEMENT VIRTUAL ASSISTANT

Verified

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Overview

Looking for full-time work (8 hours/day)

at $3.76/hour ($727.26/month)

High school diploma

Last Active

July 22nd, 2026 (2 days ago)

Member Since

January 24th, 2026

Profile Description

Short-Term Rental Virtual Assistant | Airbnb Support Ambassador | Guest Experience Specialist

I am a dedicated Virtual Assistant with hands-on experience in short-term rental operations and guest support.

My background includes working as an Airbnb Support Ambassador, where I assisted hosts and guests with reservations, account concerns, booking modifications, cancellations, payment-related inquiries, and issue resolution while maintaining a high standard of customer service.

I specialize in:
• Guest communication and hospitality
• Airbnb, ---------- , and VRBO support
• Reservation management and calendar upkeep
• Check-in and check-out coordination
• Housekeeper and maintenance scheduling
• Guest issue resolution and escalation handling
• Operational tracking and reporting using Google Sheets
• Property management support and administrative tasks

As an Airbnb Support Ambassador, I developed strong problem-solving skills, attention to detail, and the ability to remain calm under pressure while handling multiple cases simultaneously.

This experience taught me the importance of providing prompt, professional, and empathetic support to ensure positive guest experiences and successful property operations.

I am highly organized, proactive, and reliable, with a strong ability to work independently and ensure that no task falls through the cracks.

I have a dedicated home office, a stable high-speed internet connection, and the flexibility to support businesses across different time zones.

I am passionate about helping short-term rental businesses deliver exceptional guest experiences while maintaining efficient and organized operations.

Top Skills

Real Estate » Short Term Rentals

Experience: 1 - 2 years

I have strong skills in short-term rental operations, including guest communication, calendar and booking management, and listing support. I am experienced in handling same-day bookings, resolving guest inquiries, and assisting hosts to maintain smooth daily operations. I am familiar with tools such as Hostaway, Guesty, Uplisting, and PriceLabs, and platforms including Airbnb, VRBO, and Booking.com.

Real Estate » Short Term Rentals » Airbnb

Experience: 1 - 2 years

I have one year of experience providing Airbnb customer support, assisting both guests and hosts with reservations, inquiries, calendar management, and listing-related concerns. I handled chat-based support, resolved booking issues, and ensured smooth guest experiences while supporting hosts in managing their accounts effectively.

Office and Administration » Communication

Experience: 2 - 5 years

I have strong written and verbal communication skills, developed through 4 years of BPO experience handling customer inquiries and resolving issues professionally. I am attentive, polite, and proactive in all interactions, ensuring that messages are clear, timely, and friendly. I understand the importance of responding promptly and professionally to emails, clients, or guests, and I take care to convey accurate information while maintaining a positive tone. Whether it’s answering booking inquiries, following up on requests, or coordinating with clients, I aim to provide a reliable and professional communication experience every time.

Other Skills

Professional Services » Management Services » Customer Support Management

Experience: Less than 6 months

Basic Information

Age: 23

Gender: Female

Website: Sign Up with Pro Account to View

Address: Cainta, Rizal

Tests Taken: DISC
Dominance: 9%
Influence: 30%
Steadiness: 26%
Compliance: 35%