CSR & TSR| Appointment Setter | Social Media Management | Virtual Assistant | Da

Provided technical support for audio products through phone, chat, email, and social media while assisting customers with troubleshooting, orders, refunds, and replacements.

Managed high-volume product and vendor data entry, maintaining accurate product catalogs and ensuring data integrity across e-commerce platforms. Created, updated, and optimized Walmart product listings, verified GTINs and product attributes, organized catalog information, and ensured compliance with Walmart marketplace standards and listing requirements. Collaborated with vendors to maintain accurate product information, improve catalog quality, and support seamless product launches and updates.

Supported compliance operations through document review, record management, audit preparation, and ensuring accuracy of compliance-related data.

Managed customer interactions across social media platforms by monitoring comments, messages, reviews, and brand mentions, responding to inquiries, and resolving customer concerns in a timely manner. Maintained a positive online community by ensuring professional communication, escalating complex issues when necessary, and monitoring user engagement. Supported brand visibility through content updates, social media postings, and website maintenance while ensuring consistent brand messaging across digital channels.

Managed inbound and outbound communications for healthcare accounts, assisting patients with scheduling and confirming appointments, and providing accurate information while ensuring a positive customer experience and high satisfaction levels.

Delivered exceptional customer support for healthcare accounts by assisting members with benefits, coverage, claims, billing inquiries, and appointment-related concerns. Resolved customer issues efficiently, provided accurate information, and maintained a high level of professionalism, empathy, and customer satisfaction in every interaction.

Handled billing concerns, account inquiries, and upselling services while providing excellent customer support and resolving customer issues efficiently.

Delivered real-time customer support through live chat, assisting customers with product troubleshooting, order inquiries, refunds, replacements, and general account concerns. Resolved issues efficiently while maintaining high customer satisfaction, providing accurate information, and ensuring a seamless support experience. Collaborated with cross-functional teams to address complex concerns and deliver timely resolutions.