Customer Support | Legal Intake Specialist

Overview

Looking for any work (8 hours/day)

at $4.98/hour ($960.00/month)

Bachelor's degree

Last Active

July 17th, 2026 (4 days ago)

Member Since

January 22nd, 2026

Profile Description

My expertise is in customer support, virtual assistance, and legal live chat intake, helping businesses provide excellent client service while keeping their operations organized and efficient. I have over 5 years of BPO experience and I specialize in high-volume chat and email support, CRM and Zendesk management, and accurate client documentation.

HERE'S WHAT I CAN DO:
- Provide professional live chat and email support that improves customer satisfaction
- Conduct legal intake through live chat by gathering, verifying, and documenting client information accurately
- Manage CRM systems and Zendesk to keep records organized and up to date
- Handle sensitive and confidential information with discretion and professionalism
- Manage high-volume chats (50?60+ daily) while maintaining quality and accuracy
- Schedule appointments and manage calendars efficiently
- Perform accurate data entry and maintain clean, reliable records
- Communicate with empathy, clarity, and professionalism in every interaction
- Support daily administrative tasks to keep business operations running smoothly
- Adapt quickly to new tools, systems, and workflows