Bachelor of Arts in English Major in Applied Linguistics ( Cum Laude ) , Custome

With nearly 7 years of hands-on experience in e-commerce support, including managing orders, returns, emails, live chats, social media platforms, Shopify systems, and customer inquiries, you have developed strong expertise in both front-end customer interaction and back-end order management. This extensive experience demonstrates your ability to handle complex customer issues efficiently, navigate multiple platforms, and provide high-quality service — clearly placing you at an advanced level in e-commerce operations.

I have nearly 7 years of experience in customer service, handling both voice and non-voice interactions. This experience has been incredibly rewarding, as it has taught me how to effectively communicate with diverse customers and resolve a wide range of concerns with professionalism and empathy. I have developed strong problem-solving skills, the ability to remain calm under pressure, and the capacity to adapt to different situations while maintaining high customer satisfaction. Throughout my career, I have consistently received positive feedback for my patience, active listening, and ability to turn challenging situations into positive experiences for customers. I am confident that my extensive background in customer service equips me with the skills and dedication necessary to excel in any role within this field.

Market Research Experience Though my tenure as a Market Researcher was under six months, it was a highly valuable part-time role. I gained hands-on experience in collecting, analyzing, and interpreting market data to support strategic decision-making. I developed skills in conducting surveys, compiling reports, and understanding consumer behavior trends. This experience enhanced my analytical thinking, communication, and attention to detail, while also strengthening my time management as I balanced work and studies. Additionally, it provided important financial support, allowing me to focus on my education while contributing effectively to the team. Overall, this role reinforced my interest in research and data-driven decision-making, preparing me for future opportunities in the field.