Executive Assistant | Business Operations Assistant | Team Leadership | Sales &

I have solid experience in Client Relationship Management across customer service, sales, and business development roles. I began handling high-volume customer interactions, managing over 60 inquiries daily while ensuring timely resolution, service accuracy, and high customer satisfaction. This built my foundation in communication, problem-solving, and customer retention. As a Senior Sales Specialist and Subject Matter Expert, I handled escalations and complex client concerns, ensuring issues were resolved efficiently by coordinating with internal teams. I maintained accurate customer records, tracked service requests, and ensured proper documentation for reporting and leadership review. In my current role as a Business Development Manager, I manage the full client lifecycle from prospecting and acquisition to onboarding, relationship building, and retention. I conduct outbound outreach, negotiate contracts, and maintain long-term partnerships with clients while ensuring smooth coordination between internal operations and service delivery teams. Across all roles, I have consistently used CRM systems such as Salesforce and HubSpot to manage pipelines, track client interactions, update records, and support data-driven decision-making. This experience has strengthened my ability to build strong client relationships, support business growth, and ensure a positive customer experience throughout the entire lifecycle.

I have over 5+ years of experience in business management across customer service, sales, operations, and business development roles. I have managed high-volume customer interactions, team operations, and client relationships while ensuring performance targets and service quality standards are met. I also have experience in KPI tracking, reporting, escalation handling, and cross-functional coordination with leadership teams. Currently, I manage business development activities including client acquisition, onboarding, and relationship management while supporting overall business operations and growth.

I have strong experience in Customer Support Management across customer service, escalations, and operations leadership roles. I started by handling high-volume customer interactions, ensuring timely resolution and strong customer satisfaction. As a Senior Sales Specialist, I managed escalations, coordinated with internal teams, and maintained accurate records and service documentation to support operational efficiency. In my Operations Team Manager role, I led a team of 16–24 agents, monitored KPIs, conducted coaching sessions, and worked closely with QA, WFM, and HR to ensure smooth daily operations and service quality. Currently, as a Business Development Manager, I manage client relationships, support onboarding, and coordinate across teams to ensure consistent service delivery and client satisfaction. Overall, I have strong experience in customer support, escalation management, team leadership, and operational coordination.

I am a Business Development Manager with strong experience in operations support, team coordination, and client relationship management. My background includes managing schedules, coordinating cross-functional teams, handling reporting, and supporting day-to-day business operations. Previously, as an Operations Team Manager, I supervised 16–24 agents, managed KPIs, prepared performance reports, coordinated with leadership teams, and ensured smooth workflow execution. I also handled escalation management, documentation, and internal communication across departments such as QA, Workforce Management, and HR. Across my roles, I have developed strong skills in calendar coordination, meeting support, reporting, documentation, and stakeholder communication. I am now expanding into Executive Assistant responsibilities where I can apply my organizational and operational experience to support executives and improve efficiency.