Romoel

Customer Service & Tech Support | Data Entry, Info Technolog

70 ID PROOF
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Overview

Looking for part-time work (6 hours/day)

at $5.64/hour ($818.18/month)

Associates degree

Last Active

July 6th, 2026 (9 days ago)

Member Since

January 15th, 2026

Profile Description

With a solid background in administrative support and over a year of experience in the BPO industry handling financial multinationals customers (MasterCard), I am confident that my skills and dedicated work ethic will be a significant asset to your team.
I thrive in structured environments and take pride in managing organized administrative tasks with extreme detail and consistency.

My professional background includes:
Experience: Customer Service Representative and Subject Matter Expert (SME) at TELUS International Philippines.
Specialization: Handled high-stakes Financial Accounts (MasterCard), managing inbound/outbound calls, email inquiries, data entry and complex escalations for UK-based teams.
Technical Proficiency: Expert in Google Workspace, CRM's, Microsoft Office, spreadsheets, and various web-based dashboards.
Remote Readiness: I operate from a dedicated home office with a 100 Mbps wired internet connection and a large Full HD monitor to ensure maximum productivity.

I am a firm believer in the "measure twice, cut once" philosophy. I enjoy double-checking my work to ensure 100% accuracy and strict compliance with data confidentiality protocols. Furthermore, I am always eager to provide constructive feedback to help improve company services and am more than happy to undergo additional training to align with your specific processes. I look forward to the possibility of discussing how my experience can support your company’s goals.

Top Skills

Experience: 1 - 2 years

Subject Matter Expert, become a Complaints Team- Answer questions or requests from customers, provide services by phone, but some also interact with customers by email, since my account was from the Financial Account(MasterCard) I provided detailed explanations regarding those charges, current exchange rates and other related errors or problems that they've encountered on their accounts. I also became a Subject Matter Expert(SME) which is providing support like a Supervisor on the floor.

Experience: 1 - 2 years

Subject Matter Expert, become a Complaints Team- Answer questions or requests from customers, provide services by phone, but some also interact with customers by email, since my account was from the Financial Account(MasterCard) I provided detailed explanations regarding those charges, current exchange rates and other related errors or problems that they've encountered on their accounts. I also became a Subject Matter Expert(SME) which is providing support like a Supervisor on the floor.

Other Skills

Basic Information

Age
36
Gender
Male
Website
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Address
Taguig, Manila
Tests Taken
IQ
Score:  115
DISC
Dominance: 33%
Influence: 14%
Steadiness: 23%
Compliance: 30%
English
C2(Advanced/Mastery)
Government ID
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