With a solid background in administrative support and over a year of experience in the BPO industry handling financial multinationals customers (MasterCard), I am confident that my skills and dedicated work ethic will be a significant asset to your team.
I thrive in structured environments and take pride in managing organized administrative tasks with extreme detail and consistency.
My professional background includes:
Experience: Customer Service Representative and Subject Matter Expert (SME) at TELUS International Philippines.
Specialization: Handled high-stakes Financial Accounts (MasterCard), managing inbound/outbound calls,
Technical Proficiency: Expert in Google Workspace, CRM's, Microsoft Office, spreadsheets, and various web-based dashboards.
Remote Readiness: I operate from a dedicated home office with a 100 Mbps wired internet connection and a large Full HD monitor to ensure maximum productivity.
I am a firm believer in the "measure twice, cut once" philosophy. I enjoy double-checking my work to ensure 100% accuracy and strict compliance with data confidentiality protocols. Furthermore, I am always eager to provide constructive feedback to help improve company services and am more than happy to undergo additional training to align with your specific processes. I look forward to the possibility of discussing how my experience can support your company’s goals.
Experience: 1 - 2 years
Subject Matter Expert, become a Complaints Team- Answer questions or requests from customers, provide services by phone, but some also interact with customers by email, since my account was from the Financial Account(MasterCard) I provided detailed explanations regarding those charges, current exchange rates and other related errors or problems that they've encountered on their accounts. I also became a Subject Matter Expert(SME) which is providing support like a Supervisor on the floor.
Experience: 1 - 2 years
Subject Matter Expert, become a Complaints Team- Answer questions or requests from customers, provide services by phone, but some also interact with customers by email, since my account was from the Financial Account(MasterCard) I provided detailed explanations regarding those charges, current exchange rates and other related errors or problems that they've encountered on their accounts. I also became a Subject Matter Expert(SME) which is providing support like a Supervisor on the floor.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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