Product Researcher

As a UK Energy Customer Support, simultaneously taking inbound calls averaging to 30 daily transactions, cold calling, and responding to email concerns. Ensuring optimized customer's journey while efficiently resolving complaints at first point of contact by calibrated account management thru salesforce, engaging members to appropriate payment plans and meter bookings, troubleshooting metering and supply problems onset, emergency response, and manning successful maintenance appointments.

As a logistics data processing specialist, aim to help customers for completing the needed requirements for US Customs. Doing the outbound calls and email support as well to communicate with customers and ensure quality service.

Recently in back office support in a logistic company. Resolving customers claims for their missing shipments and do the proper investigation using tools to locate missing parcels.

As a Facebook Page Manager, I am responsible from stocks inventory to order management and marketing it across Shopee Seller Central.

As a Facebook Page Manager, I am responsible from stocks inventory to order management and marketing it across Shopee Seller Central.

As a Hotel Customer Support, taking inbound calls averaging to 35 daily transactions and ensuring the best customer's journey while efficiently resolving queries, offering the guest of the preferred payment plan by the system thru salesforce and allowing members to cancel or modify booking within conditions.