Ashley

Ecommerce Customer Support Team Lead | Shopify VA | Email & Chat Support

45 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $4.16/hour ($800.00/month)

High school diploma

Last Active

June 29th, 2026 (today)

Member Since

January 10th, 2026

Profile Description

Hi! I’m Ashley, an Ecommerce Customer Support Specialist with 4+ years of experience in customer service, quality assurance, and ecommerce operations.

I’ve worked in high-volume support environments handling email, chat, and customer escalations while maintaining strong attention to detail and fast response times. I also have experience leading a remote support team of 7 agents handling 250+ daily customer inquiries for an ecommerce business.

My ecommerce experience includes:
• Shopify order management
• Refund and replacement processing
• Customer escalations
• Order tracking and fulfillment coordination
• Label creation
• Shipsurance claims processing
• Stock and inventory checking
• SOP compliance and workflow support

Tools I’ve used:
• Shopify
• ClickUp
• ----------
• Slack
• Google Workspace
• Salesforce
• AI-assisted customer support tools

I’m comfortable working in fast-paced remote environments and supporting US-based customers through email and chat support. I focus on providing organized, reliable, and customer-focused support while helping businesses maintain smooth day-to-day operations.

I’m open to long-term remote opportunities and available to work US timezones if needed.

Top Skills

Customer Support

Experience: 2 - 5 years

I provide professional customer support through email, chat, and calls by handling inquiries, resolving issues, processing refunds, and ensuring a positive customer experience through clear and timely communication.

Office and Administration » Email Management

Experience: 1 - 2 years

I manage high-volume email and live chat communications, respond to customer inquiries accurately, handle escalations, and ensure proper documentation and timely follow-ups.

Office and Administration » Administrative Support

Experience: 1 - 2 years

I handle administrative tasks including data entry, record management, scheduling, and document organization while maintaining accuracy and attention to detail.

Other Skills

Office and Administration » Data Entry

Experience: 1 - 2 years

I update and maintain customer records, ensure data accuracy, and manage information within CRM or internal systems to support smooth business operations.

Office and Administration » Quality Assurance

Experience: 6 months - 1 year

I perform quality checks and case audits, ensure adherence to guidelines, analyze performance results, and provide feedback to support continuous improvement.

Project Management » Monday

Experience: Less than 6 months

Project Management » Clickup

Experience: 6 months - 1 year

Office and Administration » AI Tools » ChatGPT

Experience: 1 - 2 years

Basic Information

Age
24
Gender
Female
Website
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Address
Tests Taken
DISC
Dominance: 43
Influence: 15
Steadiness: 31
Compliance: 11
Government ID
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