Rohanie

Customer Support VA, Admin/ General VA

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Overview

Looking for full-time work (8 hours/day)

at $4.89/hour ($943.68/month)

Associates degree

Last Active

June 24th, 2026 (today)

Member Since

January 9th, 2026

Profile Description

Experienced Customer Support Virtual Assistant with 7 years in BPO handling both inbound and outbound calls. Skilled in managing customer inquiries, resolving issues, and driving client satisfaction with professionalism and empathy. Proficient in CRM tools, email support, and live chat, with a track record of maintaining high-quality service while meeting performance targets.

Top Skills

Professional Services » Management Services » Customer Support Management

Experience: 5 - 10 years

️✅Excellent Verbal & Written Communication ️ ✅Problem-Solving & Critical Thinking ️✅Multitasking & Time Management ️✅Attention to Detail ️✅Team Collaboration & Mentoring

Customer Support » Technical Support

Experience: 5 - 10 years

️✅Ticketing Systems & Helpdesk Management ️✅Microsoft Office Suite (Word, Excel, Outlook) ️✅Data Entry & Documentation ️✅Call Management Systems

Customer Support » Customer Service

Experience: 5 - 10 years

️✅Inbound & Outbound Customer Service ️ ✅Email, Chat, and Social Media Support ️ ✅Complaint Handling & Issue Resolution ️ ✅Customer Retention & Satisfaction Management ️ ✅Follow-ups

Other Skills

Basic Information

Age: 30

Gender: Female

Website: Sign Up with Pro Account to View

Address: Manila

Tests Taken: IQ
Score: 139: DISC
Dominance: 39
Influence: 11
Steadiness: 28
Compliance: 22: English
C2(Advanced/Mastery)