I am a reliable and detail-oriented Customer Service and Virtual Support Specialist with experience supporting international clients across customer service, e-commerce, and digital marketing.
I currently work as an Operations Customer Expert for a global travel account, handling
I'm organized, tech-savvy, and dependable, with strong communication skills and consistent follow-through. I work well independently and adapt quickly to new tools and systems. My goal is to help businesses run smoothly by providing efficient and reliable support.
Experience: 1 - 2 years
Performed basic website content updates, uploads, and edits to support client and business needs.
Experience: 1 - 2 years
Assisted clients with product uploads and updates for e-commerce platforms, ensuring accuracy and compliance with guidelines.
Experience: 2 - 5 years
Supported daily operations through administrative tasks, email handling, coordination, and task follow-ups for travel and service-based clients.
Experience: 2 - 5 years
Maintained and updated customer records for travel accounts, documenting interactions, tracking cases, and supporting resolution workflows.
Experience: 2 - 5 years
Provided back office support for international travel accounts, handling non-voice tasks such as case review, booking validation, documentation, email follow-ups, chargeback assistance, and coordination with hotels, rental car providers, and internal teams to ensure accurate resolution.
Experience: 2 - 5 years
Handled chargeback and dispute-related cases by reviewing transaction details, customer history, and supporting documents to identify valid disputes, assist in resolution, and support fraud prevention and customer service processes.
Experience: 2 - 5 years
Provided professional support to international customers via email and non-voice channels, resolving inquiries, handling escalations, and ensuring high customer satisfaction while following company processes and SLAs.
Experience: 2 - 5 years
Handled hotel and rental car bookings for international travel accounts, including reservations, modifications, cancellations, and customer inquiries while coordinating with suppliers and ensuring accurate booking details.
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