Customer Experience & Operations Professional | Marketing, Sales & Reservations

I bring a strong customer support background built from years of experience in call center operations and hospitality services. I am highly confident in handling customer concerns, providing clear solutions, and ensuring a positive customer experience at all times.

With extensive experience across hospitality, call center, and amusement park industries. Proven ability to handle multiple email accounts covering partnerships, bookings, invoices, guest inquiries, and service recovery. Known for clear communication, problem-solving, and maintaining high service standards, so my email handling is a core competency.

Experienced Administrative Support specialist with a strong background in reservations, front desk operations, and customer service. Well-versed in administrative handling such as booking coordination, record management, reporting, and customer correspondence. This expertise is a great advantage in ensuring smooth operations, accurate data handling, and high customer satisfaction.

Proficient in Reservations Management Systems such as Protel and Opera, with experience managing hotel reservations, room inventory, guest profiles, rate plans, modifications, and cancellations while ensuring data accuracy and smooth front desk coordination. Skilled in CRM platforms including HubSpot and Zoho, handling customer data, lead tracking, client communication, follow-ups, reporting, and maintaining organized records to support sales and customer service operations. Experienced with ticketing and booking tools such as Ventrata and Technoheaven, managing bookings, ticket issuance, modifications, cancellations, and customer inquiries with accurate transaction handling and timely resolution.

Experienced in social media management and customer engagement, with hands-on background using platforms such as Emplifi and Sprinklr. Previously handled monitoring, ticketing, and client response management through these tools, and now directly manage META platforms, responding to client inquiries across Facebook and Instagram. Skilled in timely responses, brand voice consistency, and customer issue resolution through social channels.