Patricia
Customer Experience & Escalations Team Lead (Telco & Digital Support)
Verified
With Timeproof
Overview
Looking for full-time work (12 hours/day)
at $5.63/hour ($1,636.37/month)
Bachelors degree
Last Active
July 15th, 2026 (7 days ago)
Member Since
January 9th, 2026
Profile Description
Customer Experience & Escalations Team Lead with extensive experience in telco operations and digital support. Proven track record in handling high-risk complaints, complex technical issues, and customer escalations while leading and coaching teams to meet SLAs and KPIs. Strong background in mobile services, troubleshooting, performance management, and process improvement, with a customer-first, data-driven approach that drives satisfaction and operational efficiency.
Top Skills
Customer Support » Customer Service
Experience: 5 - 10 years
Experienced in delivering high-quality customer support through email, chat, and phone. Skilled in handling inquiries, resolving complaints efficiently, and maintaining a professional, empathetic tone. Strong background in customer satisfaction, issue escalation, and process improvement, with experience supporting e-commerce and service-based clients.
Office and Administration » Coordination
Experience: 5 - 10 years
I have over 8 years of experience in customer service and operations, where coordination has been a key part of my role. I’ve managed schedules, handled high-volume customer inquiries, coordinated with internal teams, and ensured smooth day-to-day operations. I’m highly organized, detail-oriented, and experienced in using CRM systems, Google Workspace, and various admin tools to keep tasks, communications, and workflows on track.
Office and Administration » Team Leadership
Experience: 5 - 10 years
Led and coached customer service teams handling escalations and complex cases. Experienced in performance management, QA reviews, training, scheduling, and KPI/SLA monitoring to drive productivity, accountability, and high customer satisfaction.
Other Skills
Office and Administration » Executive Assistance
Experience: 2 - 5 years
Provided administrative and operational support to executives, including calendar and inbox management, meeting coordination, document preparation, and task follow-ups. Assisted with reporting, data tracking, and cross-team communication to ensure smooth day-to-day operations and timely execution of priorities.
Basic Information
- Age
- 30
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Batangas, Batangas
- Tests Taken
- IQ
- Score: 99
- DISC
- Dominance: 58
- Influence: 4
- Steadiness: 72
- Compliance: 96
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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