Creative Marketing VA | Facebook Ads • Graphic Design • Shopify • Customer

Worked alongside marketing teams in launching, organizing, and monitoring Meta (Facebook & Instagram) campaigns for eCommerce brands. Experienced with Campaign, Ad Set, and Ad-level setup, audience management, campaign structure, creative implementation, and performance tracking using key metrics such as ROAS, CTR, CPC, CPM, and Conversion Rate.

Provided customer support through email, chat, and social media while maintaining a professional and friendly approach. Experienced in handling inquiries, following up with clients, resolving concerns, and creating positive customer experiences that strengthen trust and encourage repeat business.

Designed marketing materials for premium brands, including Facebook Ads creatives, social media graphics, product visuals, packaging, brochures, presentations, and branding assets. Experienced in Adobe Photoshop, Illustrator, Canva, and creating designs that balance aesthetics with business goals.

Worked closely with business owners in coordinating marketing, customer support, operations, and internal workflows. Assisted in organizing daily tasks, improving communication between teams, and helping ensure projects moved efficiently from planning to execution.

Supported day-to-day Shopify operations including product uploads, inventory updates, order management, customer inquiries, and store organization. Familiar with maintaining a smooth buying experience while working closely with marketing and customer support teams.

Created and managed content for Facebook and Instagram, coordinated posting schedules, designed promotional materials, and monitored audience engagement. Worked alongside marketing teams to maintain consistent brand messaging across digital platforms.