Experienced back-office member review representative with 6+ years of experience, complemented by medical billing customer service exposure, aiming to support organizational goals through accuracy, compliance, and efficient case handling.
Experience: 6 months - 1 year
Assisted patients with medical billing inquiries and payments. Explained charges, copays, deductibles, and insurance coverage. Updated patient accounts in billing and EMR systems. Maintained accuracy and HIPAA compliance at all times.
Experience: 5 - 10 years
Reviewed member information, photos, descriptions, and online profiles. Conducted background checks using Google and online sources. Coordinated effectively with team members to support daily operations. Performed administrative tasks including documentation, data entry, scheduling, and record management.
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