Impact-Driven E-commerce Customer Support Specialist (Shopify & Amazon)

Overview

Looking for full-time work (8 hours/day)

at $6.63/hour ($1,280.00/month)

College Undergrad

Last Active

July 14th, 2026 (6 days ago)

Member Since

June 2nd, 2017

Profile Description

Hi, I’m Bryan — I specialize in helping Shopify and Amazon brands turn customer support into a retention engine, not just a cost center.

With over 8 years in high-volume e-commerce environments, I consistently deliver fast, accurate, and customer-first support that protects brand reputation, reduces refunds, and drives repeat purchases.

What I bring to your team:

Handled 60–100+ tickets daily using tools like Gorgias and Zendesk while maintaining strong SLA performance.
Managed refunds, returns, chargebacks, and subscription issues via Recharge with a focus on retention over cancellation.
Resolved shipping delays and fulfillment issues using Shopify and ShipStation.
Maintained clear, professional communication across all customer touchpoints.
Identified recurring issues and escalated effectively to improve processes and reduce ticket volume

Shopify Support I Handle Daily:

• Order management (edits, cancellations, tracking updates)
• Refunds, returns, exchanges, and warranty claims
• Subscription management (Recharge)
• Shipping delays & fulfillment coordination
• Discount code and checkout issues
• Payment disputes & chargebacks
• Product inquiries & post-purchase support
• Escalation management

Shopify Tools I Work With:

Shopify (Admin & Backend)
Gorgias
Zendesk
Recharge
Stay AI
Byrd
ShipStation
Smile
Google Workspace
CRM systems
Klaviyo(Campaigns,Flow, Basic Troubleshooting)

Ideal Clients, I worked best with:

• DTC Shopify brands
• Subscription-based stores
• Product-based e-commerce brands
• Growing stores doing $50k–$500k/month

If you want someone reliable, experienced, and proactive — let’s talk.
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