Virtual Assistant | Administration and Operations Support

I have an advanced knowledge of Microsoft Excel and gained a certificate that made me excel in data analytics and reporting.

I managed and maintained daily, weekly, and monthly calendars for clients or executives especially for their meetings and travels.

Highly organized and accurate with data reporting and data management.

Proven experience with Customer service excellence specializing in handling simple to complex client inquiries via multi-channel communication (in-person, phone, email, written correspondence) following compliance with service level agreement.

I responded to client and internal emails in a timely and professional manner, set up automated responses, templates, and email rules for efficiency, and more importantly I managed and organized inboxes to maintain a clean and efficient workflow.

Excellent in time management and multitasking, attention to detail with problem-solving and initiative. I also have proficiency in MS Excel, Word, and reporting tools.

I supported client communication and coordination with teams or stakeholders, set up systems and processes to improve workflow and productivity, maintained and organized digital files for easy access and accuracy. All of these I handled especially during the pandemic.

I have a knowledge in GoHighLevel by doing CRM setup, marketing automation, email automation, lead generation and pipeline management, funnel building.

I organized and maintained digital files and documents for easy access and retrieval, removed duplicates and outdated files to keep systems clean and optimized and maintained confidentiality and security of sensitive documents.