Customer Service Representative | Email & Phone Support | Administrative Support

Communicate professionally and provide timely support to address inquiries and concerns. Build positive relationships through clear communication, active listening, and problem-solving. Handle administrative and customer-facing tasks while maintaining organization, accuracy, and professionalism. Experienced in managing records, coordinating schedules, and ensuring smooth communication processes. Apply strong interpersonal, multitasking, and service-oriented skills developed through 6+ years of teaching and working with diverse learners and stakeholders.

Provide reliable administrative support by managing schedules, organizing records, maintaining documentation, and coordinating daily tasks efficiently. Experienced in handling administrative processes while ensuring accuracy, confidentiality, and attention to detail. Skilled in data organization, file management, email communication, internet research, and using productivity tools such as Google Workspace and Microsoft Office. Strong ability to multitask, prioritize responsibilities, and maintain smooth workflow in a fast-paced environment.

-Deliver online English instruction to learners with different proficiency levels. -Adapt lesson delivery to meet individual learning needs and maintain engagement. -Build positive client relationships through clear communication and progress support. -Manage schedules, lesson preparation, and digital learning tools efficiently.

Perform accurate data entry, record management, and information organization while maintaining attention to detail and confidentiality. Experienced in handling documentation, updating records, preparing reports, and ensuring data accuracy. Skilled in using Google Workspace (Docs, Sheets, Drive), Microsoft Office, and digital tools to organize information efficiently and support daily operations. Strong ability to manage multiple tasks, maintain accuracy, and meet deadlines in a fast-paced environment.