Francine

CUSTOMER SERVICE REPRESENTATIVE

With Timeproof

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Overview

Looking for full-time work (8 hours/day)

at $2.97/hour ($576.00/month)

Bachelors degree

Last Active

July 6th, 2026 (16 days ago)

Member Since

January 4th, 2026

Profile Description

I am a friendly, reliable, and results-driven Customer Service Professional with strong experience in handling inbound and outbound communication, including chat support, cold calling, and appointment setting. I bring excellent communication, problem-solving, and multitasking skills, allowing me to efficiently manage customer inquiries, resolve concerns, and deliver a seamless customer experience. I am confident in using various tools and platforms, including CRM systems, and I consistently maintain accuracy, organization, and attention to detail in every task.

I am highly adaptable, quick to learn new systems, and committed to delivering high-quality support that drives customer satisfaction and retention. I take pride in building strong relationships with clients and customers, handling objections professionally, and meeting performance targets in fast-paced environments. With a proactive mindset and a passion for continuous improvement, I am dedicated to adding value to your team and helping your business grow.

Top Skills

Customer Support » Chat Support

Experience: 6 months - 1 year

I worked as a Customer Support Chat Representative, where I assisted customers by answering inquiries, resolving issues, and providing accurate information through chat. I ensured quick response times, clear communication, and a positive customer experience while handling multiple conversations efficiently.

Customer Support » Sales Support » Account Retention

Experience: 6 months - 1 year

I worked in the Customer Retention Department, where my main responsibility was to handle customers who were considering canceling their services. My role focused on understanding customer concerns, resolving issues, and offering suitable solutions to retain them. This included providing product alternatives, promotions, or technical assistance while maintaining a positive customer experience. I also ensured to meet key performance metrics such as customer retention rate, call quality, and reducing repeat calls.

Customer Support » Customer Service

Experience: Less than 6 months

I have experience in cold calling and customer service as a Virtual Assistant, where I conducted outbound calls to engage potential clients, generate leads, and set appointments. I used effective communication and persuasion skills to build rapport, handle objections, and qualify prospects. I am also experienced in CRM management, lead generation, appointment setting, and delivering excellent customer support while meeting daily KPIs and performance targets.

Other Skills

Basic Information

Age: 23

Gender: Female

Website: Sign Up with Pro Account to View

Address

Tests Taken: IQ
Score: 136: DISC
Dominance: 24%
Influence: 26%
Steadiness: 39%
Compliance: 11%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”