Results-driven BPO Operations Supervisor with over 8 years of experience
in call center operations, specializing in financial and loan-based accounts.
Demonstrated expertise in people management, real-time performance monitoring,
KPI and SLA compliance, root cause analysis (RCA), and executive-level reporting.
Proven ability to lead teams, optimize operational efficiency, and support
business growth using data-driven insights and AI-enabled tools. Adept at
stakeholder communication and continuous process improvement.
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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