Presco

Learning Specialist and Fraud & Dispute Expert

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Overview

Looking for part-time work (4 hours/day)

at $4.98/hour ($480.00/month)

Bachelors degree

Last Active

July 6th, 2026 (5 days ago)

Member Since

January 4th, 2026

Profile Description

I am a tenured Learning Specialist (Trainer) and Fraud & Dispute Customer Service Expert with nearly 10 years of experience in customer service operations, training and performance development within regulated environments. I am known for my ability to identify performance gaps and deliver targeted, effective solutions, particularly in high-risk and high-emotion fraud and dispute scenarios. As a tenured trainer, I confidently facilitate classes, coach agents, and manage end-to-end learning initiatives from Training Needs Analysis (TNA) and instructional design to execution and closing reports while ensuring accuracy, compliance and customer experience.
With almost a decade of hands-on experience, I am highly capable of executing administrative and operations deliverables using Microsoft tools such as Outlook, Excel, PowerPoint, Teams, and Word. I independently run projects, analyze and present accurate data, and consistently maintain visibility with leadership through clear communication, timely updates, and actionable insights. I want to be known as dependable, structured, and proactive professional who combines deep expertise, strong ownership, and people-first approach to driving sustainable performance and learning experience.

Top Skills

Customer Support » Customer Service » Fraud detection

Experience: 5 - 10 years

I have strong fraud detection/protection expertise built from 2 years as frontline agent and several years in training and coaching roles, giving me both hands-on and strategic experience. I have directly handled multiple fraud types, including application fraud, identity verification issues, payment fraud concerns, and document validation. This background allows me to quickly identify risk indicators, assess customer intent, and apply accurate fraud controls while balancing empathy, compliance, and customer experience.

Other Skills

Coaching » Training and Development

Experience: 5 - 10 years

Training and development experience since 2018, facilitating new hire onboarding, foundation training, process training and even nesting period. I have also managed multiple learning initiatives to help Operations to improve performance creating Training Needs Analysis (TNA), project execution and maintaining visibility to our leadership handling complex administrative tasks.

Basic Information

Age: 30

Gender: Male

Website: Sign Up with Pro Account to View

Address: Manila City, Metro Manila

Tests Taken: IQ
Score: 131: DISC
Dominance: 44%
Influence: 32%
Steadiness: 11%
Compliance: 13%: English
C1(Advanced)