Reliable, detail-oriented, and tech-savvy Virtual Assistant ready to make your business run smoothly. I excel at
Experience: 1 - 2 years
● Conducted outbound calls to generate and qualify Medicare leads. ● Pre-qualified and guided prospects, ensuring smooth handoff to licensed representatives. ● Managed lead data in CRM systems, maintaining accuracy and follow-ups. ● Provided professional client support, explaining next steps clearly. ● Collaborated with team members to meet lead generation targets and improve processes.
Experience: 1 - 2 years
● Managed inbound/outbound call customer inquiries for bookings, cancellations, and modifications. ● Provided professional client support, explaining policies and resolving issues efficiently. ● Maintained organized records to track interactions, follow-ups, and reporting accuracy. ● Handled multiple client requests simultaneously, demonstrating multitasking and problem-solving skills. ● Collaborated with teams to ensure high-quality service and adherence to performance metrics.
Experience: 6 months - 1 year
● Reviewed digital content (videos, text, images) for compliance with client and community guidelines. ● Applied policies consistently and escalated sensitive content to ensure platform safety. ● Monitored trends and provided insights to improve moderation process and accuracy. ● Utilized AI tools and internal systems to streamline workflow and reporting. ● Maintained records and documentation to support team coordination and quality assurance.
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- Marc Diez
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