GHL Onboarding Specialist | Team Lead | Quality Assurance Analyst

As a Quality Assurance Analyst, I monitor content moderation processes to ensure compliance with company policies and quality standards. I develop and implement quality assurance frameworks to enhance review efficiency, and I analyze performance data to drive continuous improvement. Collaborating with team leads, I identify training needs and conduct audits of moderated content to ensure adherence to guidelines. Additionally, I assist in resolving complex cases by applying critical thinking and legal knowledge to maintain user safety.

My role as Team Manager at Conectys, I lead and manage a team, providing coaching and performance feedback to drive productivity and alignment with organizational goals, oversee program management to ensure successful execution of key projects, implement strategies to cultivate a high-performance culture, and develop initiatives to improve service delivery and maintain consistent, high-quality output.

Proficient in content moderation, I assess diverse content to ensure compliance with guidelines, prioritizing a secure online environment. My commitment to creating a secure online environment is evident through attention to detail and analytical skills.

Advanced in Microsoft Excel for data scrubbing, validation, extraction, and trend analysis using tools to create actionable operational reports and dashboard solutions.

Experienced in using Canva to design custom designs, data-driven marketing assets, infographic elements, and percentage visuals to enhance digital content and support SEO performance.

Proficient in designing automated GoHighLevel workflows, managing CRM databases, and structuring multi-channel AI communication sequences to optimize lead pipelines and operational efficiency.

Proficient in Microsoft Outlook for managing high-volume calendars, coordinating cross-team scheduling, and structuring efficient inbox folders to maintain seamless professional communication.