I’m a Customer Support Specialist with almost 10 years of experience supporting US-based financial and technology accounts in high-volume BPO environments. I’m trusted to handle sensitive financial information with accuracy, professionalism, and strong customer satisfaction.
My work centers on billing resolution, customer verification, account documentation, and escalation management through phone . I maintain clean CRM records and ensure compliance with data privacy and security procedures while supporting EST and PST schedules.
I’m comfortable working remotely with a dedicated setup and have experience managing graveyard shifts and weekend coverage. I enjoy improving customer trust through timely, accurate resolution.
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 1 - 2 years
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